At the selection of this option, the Account Application Form will be displayed in PDF format to be printed out and completed as instructed on the Account Application Form. This form is editable so you can therefore complete online and then print off the relevant copies.

This Form will also supply to the Customer the BOC Terms and Conditions of Supply.

Ensure the Customer understands that they must read the Terms and Conditions of Supply as they will assist the Customers understanding of their responsibilities in regards to their dealings with BOC. When PDF file is no longer required simply close the screen using the X on the top right hand of the screen.

From the Utilities option on the main menu bar select the Customer New Account option.

Complete the Customer New Account Application form on the screen including the Direct Debit section of the form which is BOC's preferred method of payment. (See Welcome to BOC's New Customer guide to filling in your applicaton form).

Contact Agent Support on 0808 100 8384 to obtain New Customer Account Number and enter it into the BOC Reference Number box.

Print 3 copies of this and get the customer to sign and date the forms:-

• 1 Copy for customer
• 1 Copy for BOC - Return with signed Direct Debit mandate.
• 1 Copy for Agent's records

Agent Support will also add the new customer account number to your Authorisation To Supply List so you can complete the Sales Order and any payments to the account for advanced rental if no Direct Debit mandate is completed.

Ensure that the BOC copies of the New Account Form and Direct Debit Mandate are sent to BOC straight away.

For 'Casual Balloon Gas Customers' follow the steps as above then you need to go to Payment Of Account and raise a receipt for 1 months rental on the cylinder(s) and balloon gas filling kit.

Then go to Sales Order Create for the first supply and you must choose Cash or Cheque for Payment Type and include the 'Filling Kit' as a seperate material item.

If the customer keeps the cylinder(s) and balloon filling kit for longer than one month, another months rent will be charged at the full monthly rate.