This option should be used when a BOC customer wishes to return cylinders to a BOC Agent. This should only be used when the customer is physically returning the cylinders to the agent.

Enter the account number into the initial screen and click on the 'GO' button.

ICC Agents must also select the Scan Package

You should confirm that the customer detail is correct before proceding.

Customer Order Ref: Enter any customer reference in this field in the normal way.

In the material number field enter the detail of the material/s being returned and also enter the returns quantities.

For ICC Agents the material and quantities will automatically be displayed when the Scan Package has been selected

When you have entered all of the relevant information please click on the 'Validate Order' button.

You should now receive a message to say that the order has been validated succesfully. Once you have this message please click on the 'Submit Order' button.

You should print 2 copies of the document one for your records and one to pass on to the customer.

When you have finished with this transaction please click on the 'Close' button - this will return you to the PartnerNet home page.