When a customer requires a change to their existing account details, a form can be filled out in order to request these changes.

Put your mouse pointer over the “Utilities” section. A drop down menu will appear below displaying multiple topics, click on the “Customer Change Details” button.

A form will display itself on your screen. Simply enter the account number and the company information you wish to have changed. Once you are done, click the “Send Email” button and the form will be emailed to the Agent Care Support Team.

The change customer details form can either be printed out for the customer to complete and send to BOC or, it can be completed online and submitted by email to the Agent Care Support Team.

If the customer requires the name on their account to be changed, the customer must contact the Agent Care Support Team directly to arrange this change.